1. Who We Are
This Privacy Policy applies to LEVERAGE FLO AI LTD, a company registered in England and Wales (Company No. 15698281), trading as LeverageFlo. Our website is located at https://leverageflo.com. We are the data controller for the personal information we collect through this website.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and, where applicable, the EU GDPR, the South African Protection of Personal Information Act 2013 (POPIA), and the California Consumer Privacy Act as amended by the CPRA (CCPA).
2. What Data We Collect
We collect personal data that you voluntarily provide to us when you:
— Complete a contact form or book a discovery call
— Request an AI Growth Audit
— Subscribe to our newsletter or marketing communications
— Engage with our chat widget (powered by AI Marketing Platform)
— Purchase a service or subscription
The types of data we collect include: your name, email address, phone number, company name, job title, and any information you voluntarily share in contact forms or discovery calls.
We also collect technical data automatically, including your IP address, browser type, pages visited, and time spent on our website, through cookies and analytics tools.
3. How We Use Your Data
We use your personal data for the following purposes:
— To respond to your enquiries and provide the services you have requested
— To send you marketing communications where you have given consent or where we have a legitimate interest
— To manage our client relationship and deliver contracted services
— To improve our website and services through analytics
— To comply with our legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases: Consent (where you have opted in to marketing communications), Contract (where processing is necessary to deliver services you have purchased), Legitimate Interests (where we have a genuine business reason that does not override your rights), and Legal Obligation (where we are required to process data by law).
5. Third-Party Services
We use the following third-party services which may process your data:
— AI Marketing Platform — CRM and marketing automation platform
— Stripe — Payment processing
— Clerk — Authentication and account management
— SendGrid — Transactional email delivery
— Cloudflare — Website security and CDN
Each of these providers has their own privacy policy. We only share the minimum data necessary for them to perform their services.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For active clients, we retain data for the duration of the contract plus 7 years for tax and legal compliance. For enquiries that do not convert to clients, we retain contact data for up to 2 years.
7. Your Rights
Under UK GDPR, you have the following rights:
— Right of Access — to request a copy of the data we hold about you
— Right to Rectification — to request correction of inaccurate data
— Right to Erasure — to request deletion of your data
— Right to Restrict Processing — to request we limit how we use your data
— Right to Data Portability — to receive your data in a structured format
— Right to Object — to object to processing based on legitimate interests
South African users (POPIA). If you are in South Africa, under the Protection of Personal Information Act 2013 you also have the right to be notified that personal information is collected, to access and request correction or deletion, to object to processing including for direct marketing, and to complain to the Information Regulator (South Africa) at inforegulator.org.za.
California users (CCPA/CPRA). If you are a California resident, you have the right to know what personal information we collect and how we use it, to access, correct, and delete it, and to opt out of any sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA, so no opt-out is needed, and we will not discriminate against you for exercising your rights. You may complain to the California Privacy Protection Agency at cppa.ca.gov.
To exercise any of these rights, please contact us at privacy@leverageflo.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use cookies to improve your experience on our website. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
LEVERAGE FLO AI LTD
10 Harlow Gardens, Kingston Upon Thames, Surrey, KT1 3FF
Company No. 15698281 (Registered in England and Wales)
Tel: 07367 182233
Email: privacy@leverageflo.com
Website: https://leverageflo.com